Terms of Service

Last updated: 24 October 2026

Overview

This website is operated by Fragrance Decanters ("we", "us" or "our"). Throughout the website, these terms refer to Fragrance Decanters, a sole trader business based in the United Kingdom.

We use Shopify to provide our online store and make our products available for purchase.

By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced within them. Please read them carefully before using our website or purchasing our products.

If you do not agree with these terms, you should not use our website.

Nothing in these Terms of Service affects your statutory rights under UK consumer protection law.

Section 1 — Online Store Terms

By using our website, you confirm that you have the legal capacity to enter into a contract and that the information you provide is accurate and complete.

You agree not to use our website or products for any unlawful purpose or in a way that breaches applicable laws or regulations.

You must not attempt to interfere with the operation or security of our website, introduce malicious software or gain unauthorised access to our systems or other users' information.

Section 2 — Products and Services

Fragrance Decanters offers fragrance products, including fragrance decants in smaller containers and full-size fragrance bottles where available.

Product descriptions, sizes, images and prices are provided to help customers understand what they are purchasing. We make reasonable efforts to ensure that product listings are accurate and up to date.

Images are illustrative where indicated. Packaging, presentation and other visual details may vary depending on the product supplied.

Fragrance perception is subjective and can vary between individuals. We cannot guarantee that a fragrance will meet every customer's personal preferences.

Please review the product description and selected size carefully before completing your purchase.

Where fragrances are transferred into smaller containers, the decant is presented as a sample or decanted product and not as an original manufacturer-sealed bottle. Any differences in packaging or presentation will be reflected in the relevant product listing.

Section 3 — Brand Names and Trademarks

Brand names, logos, product names, bottle designs and trademarks displayed on our website belong to their respective owners.

Fragrance Decanters operates independently and is not affiliated with, endorsed by, sponsored by or officially connected to the fragrance brands featured on our website unless expressly stated otherwise.

Brand names and product images are used where appropriate to identify and describe the fragrances being offered.

Section 4 — Orders and Acceptance

When you place an order, you are submitting an offer to purchase the selected products.

An order confirmation acknowledges that we have received your order. Acceptance and fulfilment of your order remain subject to availability, successful payment and any necessary checks.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• A clear pricing or listing error has occurred.

• Payment cannot be authorised.

• We reasonably suspect fraud, unauthorised activity or misuse of our website.

• We are unable to fulfil the order for another legitimate reason.

If we cancel an order after payment has been taken, we will arrange any refund due in accordance with applicable law.

Where possible, we will contact you using the details supplied at checkout to explain a cancellation or request further information.

Section 5 — Prices and Payments

All prices and applicable delivery charges will be displayed at checkout before you complete your purchase.

Prices may change at any time. Changes will not retrospectively alter an order that we have already accepted, except where a correction or other adjustment is permitted by law and appropriately agreed.

Payments are processed through the payment methods made available at checkout. Your payment information is handled by the relevant payment provider and Shopify in accordance with their applicable terms and privacy practices.

You are responsible for providing accurate billing and contact information and ensuring that you are authorised to use the payment method selected.

Section 6 — Customer Accounts

Our website allows customers to create accounts through Shopify.

You are responsible for providing accurate account information and taking reasonable steps to protect your login credentials.

Please contact us if you believe that your account has been accessed without authorisation or that your account information has been compromised.

We may restrict or suspend account access where reasonably necessary for security, fraud prevention or compliance with these terms. Any action will be taken in accordance with applicable law.

Section 7 — Shipping and Delivery

Delivery charges, dispatch arrangements, estimated delivery times and delivery procedures are explained in our Shipping Policy.

We currently offer delivery within the United Kingdom only, using the delivery options available at checkout.

Delivery estimates are provided as guidance unless a guaranteed service is expressly offered. We will fulfil orders within the timeframe agreed with you or within the applicable statutory timeframe.

If an order is delayed, missing, damaged or incorrectly delivered, please contact us so that we can investigate and assist.

Nothing in these terms removes our legal responsibilities concerning delivery or transfers responsibility for goods contrary to applicable consumer law.

Section 8 — Returns, Refunds and Cancellations

Our Returns, Refunds & Cancellations Policy explains how to request a return, cancel an order or report an issue with a product.

Due to the nature of fragrance products, certain restrictions may apply to voluntary change-of-mind returns, particularly where products have been opened or used and a lawful hygiene exception applies.

These restrictions do not remove any statutory rights you may have regarding online cancellations, faulty goods, damaged items, incorrect orders or products that are not as described.

Please review our Returns, Refunds & Cancellations Policy before placing an order.

Section 9 — Product Use and Safety

Our fragrance products are intended for their stated purpose and should be used in accordance with any applicable product instructions and safety information.

Fragrances may contain ingredients that cause irritation or allergic reactions in some individuals. If you have known sensitivities or concerns about an ingredient, review the available product information before use and seek appropriate professional advice where necessary.

Avoid contact with eyes and broken or irritated skin, and discontinue use if irritation occurs.

Keep fragrance products away from children, heat, flames and other ignition sources where applicable. Store products safely and follow any warnings provided with the product.

Nothing in these terms excludes or limits any legal responsibility we may have for product safety or for harm where such liability cannot lawfully be excluded.

Section 10 — Website Accuracy and Availability

We make reasonable efforts to keep our website, product descriptions, pricing and availability information accurate.

However, errors, omissions, technical issues or temporary interruptions may occasionally occur.

If we identify a material error affecting an order, we may contact you to explain the issue and discuss an appropriate resolution. Where necessary, we may cancel the affected order and refund payments due in accordance with applicable law.

We may update, change or discontinue products and website features from time to time. Such changes will not remove any contractual or statutory rights that have already arisen.

Section 11 — Intellectual Property

Unless otherwise stated, the original content on our website, including our text, graphics, branding, photographs and website design, is owned by or used with permission by the relevant rights holder.

You may not reproduce, distribute, modify or commercially exploit our original content without prior permission, except where permitted by law.

Third-party brand names, trademarks, logos and other protected materials remain the property of their respective owners. Nothing in these terms transfers ownership of those rights to us.

Section 12 — Acceptable Use

You agree not to use our website to:

• Engage in unlawful activity or fraudulent conduct.

• Submit false or misleading information.

• Interfere with website security or functionality.

• Attempt to access another person's account or personal information without authorisation.

• Upload malicious code or undertake activities that could damage our systems.

• Infringe the intellectual property or other legal rights of others.

• Abuse, threaten or harass our staff or other users.

We may take reasonable action where these terms are breached, including restricting website or account access where appropriate and lawful.

We may also take appropriate steps to investigate suspected fraud or misuse and, where justified, report suspected criminal activity to relevant authorities.

Section 13 — Third-Party Services and Links

Our website may use third-party services, including Shopify, payment processors, delivery providers and other applications that support our store.

We may also provide links to third-party websites for information or convenience.

Third-party services operate under their own terms and privacy policies. We are not responsible for the independent content or policies of external websites, although this does not exclude any responsibility we may have under applicable law.

Your use of third-party services may be subject to additional terms imposed by those providers.

Section 14 — Limitation of Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

We remain responsible for our obligations under applicable consumer protection legislation, including the requirement to supply goods that meet the relevant legal standards.

Subject to the above, we are not responsible for losses that were not reasonably foreseeable at the time the relevant contract was formed or for losses that do not arise from a breach of our legal obligations.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

Section 15 — Privacy and Personal Information

Our collection and use of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that you can review that policy to understand how personal information is handled. Our processing of your personal information remains subject to applicable data protection law.

Section 16 — Suspension and Termination

We may restrict or suspend access to our website or customer accounts where reasonably necessary because of security concerns, suspected fraud, unlawful activity or a serious breach of these terms.

Any suspension or termination will be proportionate and subject to applicable law. It will not remove any rights or obligations that have already arisen under an existing order or contract.

You may stop using our website at any time.

Section 17 — Severability

If any provision of these terms is found to be unlawful or unenforceable, that provision will be applied to the extent legally permitted or treated as severable where necessary.

The remaining provisions will continue to apply to the extent that they remain valid and enforceable.

Section 18 — Governing Law

These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protection rules that apply to you.

Nothing in these terms prevents a consumer from relying on mandatory legal rights or bringing a claim in a court where the law permits.

Section 19 — Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, website functionality or legal obligations.

The latest version will be published on this page with an updated date.

Changes will not retrospectively remove rights or alter existing contractual obligations where doing so would be unlawful.

Section 20 — Contact Information

If you have questions about these Terms of Service, please contact:

Fragrance Decanters
Customer Support: support@fragrancedecanters.co.uk
General Enquiries: info@fragrancedecanters.co.uk

Our Privacy Policy, Returns, Refunds & Cancellations Policy and Shipping Policy should be read alongside these Terms of Service.