Privacy policy

Privacy Policy

Last updated: 24 October 2026

This Privacy Policy explains how Fragrance Decanters ("we", "us" or "our") collects, uses, stores and shares personal information when you visit our website, create a customer account, purchase products or contact us.

Fragrance Decanters operates as a sole trader business in the United Kingdom and uses Shopify to provide its online store.

1. Contact Information

For privacy-related enquiries, requests or complaints, please contact:

Business name: Fragrance Decanters
Email: info@fragrancedecanters.co.uk

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact information: Your name, email address, telephone number and billing or delivery address.
Order information: Products purchased, order history, transaction references, delivery details, refunds and related communications.
Customer account information: Account identifiers, contact details, saved addresses and order history. Authentication information may be processed by Shopify or its authentication providers to enable secure account access.
Payment information: Information necessary to process and verify transactions. Payments are handled through the payment providers available at checkout. We do not ordinarily receive or store your complete payment card details.
Customer support information: Information you provide when contacting us about orders, returns, complaints or other enquiries.
Technical information: Information such as IP addresses, browser and device details, website interactions and cookie identifiers may be collected through the operation of our Shopify store.

3. How We Use Your Information

We may use your personal information to:

Process payments and fulfil orders.
Arrange deliveries and provide order updates.
Create and maintain customer accounts.
Respond to customer enquiries and manage returns or refunds.
Maintain business, accounting and tax records.
Protect our website and transactions against fraud and unauthorised activity.
Maintain and improve the functionality and security of our website.
Comply with applicable legal and regulatory obligations.

We do not currently operate a promotional email marketing programme. We may send essential transactional communications relating to orders, payments, deliveries and customer accounts.

4. Lawful Bases for Processing

Under UK data protection law, we rely on the following lawful bases where applicable:

Performance of a contract: To process purchases, deliver products and provide requested account services.
Legal obligations: To maintain required records and comply with applicable laws.
Legitimate interests: To administer our business, provide customer support, improve website security and prevent fraud, where these interests do not override your rights.
Consent: Where required, including for certain optional cookies and future marketing activities.

Where processing is based on consent, you may withdraw it at any time.

5. Customer Accounts

Our website allows customers to create and use accounts through Shopify.

We use account information to provide secure access, display order history, maintain saved account details and assist with customer support.

You may request access to, correction of or deletion of your account information, subject to applicable legal requirements and exceptions.

Deleting an account does not necessarily mean we can delete transaction records that must be retained for tax, accounting or other legal purposes.

6. Sharing Your Personal Information

We may share personal information with trusted third parties where necessary to operate our store and provide our services, including:

Shopify: Our e-commerce platform, which supports our online store, customer accounts and checkout.
Payment providers: To process and verify payments and refunds.
Delivery providers: To deliver orders and provide tracking information where available.
Technical and security providers: Where necessary to operate and protect our website.
Professional advisers and public authorities: Where required for legitimate business administration or legal compliance.

These providers may process information in accordance with their own privacy policies and applicable data protection obligations.

We do not sell customer personal information in exchange for money.

7. Cookies and Website Technologies

Our Shopify store uses technologies necessary to support website navigation, shopping baskets, checkout, customer authentication and security.

Shopify and installed applications may also support optional analytics, personalisation or advertising technologies. The specific technologies used depend on our store configuration.

Where consent is legally required for non-essential cookies or similar technologies, they must not be used before valid consent is obtained, unless an applicable exception applies.

You can manage cookies through any preference controls provided on our website and through your browser settings. Disabling certain cookies may affect website functionality.

For further information about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

8. Marketing Communications

We do not currently send promotional email campaigns.

We may send essential transactional communications relating to your orders, payments, deliveries, customer account or enquiries.

If we introduce promotional marketing in the future, we will ensure that the necessary permissions and unsubscribe arrangements are in place and update this policy where appropriate.

9. International Data Transfers

Shopify and other service providers supporting our store may process personal information outside the United Kingdom.

Where international transfers are subject to UK data protection requirements, appropriate safeguards or recognised transfer arrangements will be used where required.

For further information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

Maintaining customer accounts.
Processing and documenting purchases.
Responding to customer service enquiries.
Resolving disputes and handling returns.
Meeting tax, accounting and other legal obligations.
Protecting against fraud and security threats.

Different categories of information may be retained for different periods. When information is no longer required, we will take appropriate steps to delete it or securely dispose of it, unless further retention is legally permitted or required.

11. Information Security

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration and disclosure.

Our website uses Shopify's e-commerce infrastructure to support secure accounts and transactions. However, no online service or method of electronic storage can be guaranteed to be completely secure.

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information in certain circumstances.
Request restriction of processing.
Object to certain processing.
Request a copy of certain information in a portable format.
Withdraw consent where processing relies on consent.
Complain to the Information Commissioner's Office (ICO).

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact us at info@fragrancedecanters.co.uk. We may need to verify your identity before responding.

If you are dissatisfied with how your personal information has been handled, you can complain to the ICO:

https://ico.org.uk/make-a-complaint/

13. Children's Privacy

Our website is not specifically directed towards children. We do not knowingly collect children's personal information in circumstances where doing so would be unlawful.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

14. Third-Party Websites

Our website may contain links to external websites or services. These third parties operate under their own privacy policies and data protection practices. We encourage you to review their policies when visiting external websites.